Opening Times
22-23 December - normal hours
Wednesday 24 December - 08:30 - 12:30
25 - 28 December - CLOSED
29-31 December - 08:30 - 16:30
Thursday 1 January - CLOSED
Friday 2 January - 08:30 - 16:30
Normal hours resume Monday 5 January.
Christmas Delivery Notice
If you're looking for a last minute gift, our online gift cards are delivered instantly via email.
Orders placed by 3pm on Tuesday 23 December - will be due for delivery on Wednesday 24 - delivery is not guaranteed.
Orders placed between 3pm on 23 December and 11am on 24 December will be due for delivery on Monday 29 December.
Orders placed after 11am on 24 December will be processed when we re-open on Monday 29 December.
For more information on shipping and delivery please see this page.
International Last Posting Dates before Christmas
Please use the dates below as a guide for the last posting dates before Christmas. Orders must be placed by 3pm (GMT) for same-day dispatch (Mon-Fri). These dates are not guaranteed, and we encourage our international customers to place Christmas orders in plenty of time.
European Road Delivery (inc. Channel Islands) - December 8
European Express Delivery (inc. Channel Islands) - December 15
Australia, China & New Zealand Express Delivery - December 8
Rest of World Express Delivery - December 2
For more information on shipping and delivery, please see this page.
Christmas Returns
Our standard returns policy is 28 days. We will accept gift returns for presents ordered after October 1st. If you need to return a present after 28 days, please contact us for an extension. We will not accept any Christmas returns after January 16th.
Returns Policy
If you are not 100% satisfied with your purchase, you can return your goods for whatever reason, no questions asked. However, we cannot accept returned products that are unfit for selling again with any of the following issues:
- The tags have been removed.
- They are marked, soiled, stretched, bleached or damaged in any way.
- They are scented with aftershave, perfume, deodorant or smoke.
- They have been washed.
- The soles have been worn outside.
- The inner sole is covered in sock fluff or hair.
- All decks and hardware must be un-skated and returned in the original packaging.
- Once a deck has been assembled, we cannot accept the deck or the hardware for return.
- For hygiene reasons, we cannot accept returns for underwear and socks unless they are faulty.
- The shoe box has been used directly as the postal box - is visibly marked and damaged.
For all shoe returns, we require the original shoe box, which is included as part of the goods. This must be unmarked and cannot be used directly as the postage box. We cannot accept shoes if the shoe box is missing, damaged or marked, as we cannot sell them on to another customer.
All goods/ products are the customer's responsibility until they have been delivered to us.
We hate to do it, but we ultimately reserve the right to refuse a return if we deem the products unsuitable for sale, and the items may be returned to you at your own cost.
For UK returns, please follow the steps on this page.
International customers wishing to make a return, please see here.
