For information on Christmas 2024 deliveries and returns please see this webpage.
- We dispatch orders Monday - Friday only (excluding UK Bank Holidays).
- Orders placed by 3pm, GMT (Mon-Fri) will be dispatched the same day.
- Orders placed after 3pm will be processed the next working day.
- Orders placed after 3pm on Friday and over the weekend will be processed and dispatched on Monday (exc. Bank Holidays).
- Working days are Monday - Friday only and do not include UK Bank Holidays.
- Estimated transit times start after an order has been dispatched.
- Parcels will be delivered by DHL or DPD and some local delivery couriers.
- Order by 3pm GMT Monday - Friday (exc Bank Holidays) and we will dispatch your order the same day.
- Delivery days are Monday - Friday (exc. Bank Holidays).
- Please note that if your order gets held up in customs this may cause a delay. Please make sure you are aware of your country’s import regulations.
- For areas in 'remote' locations your delivery may take a few days extra to arrive.
- Deliveries can be at any time on the anticipated delivery date.
- A signature will be required to make delivery.
- The courier may attempt delivery up to three times and will leave you a calling card if you are not at your address when they try to deliver.
- If your order is out of stock we will contact you by email to notify you.
- If there are some things that we need to verify on your payment details, we will contact you by phone or email to to verify.
- Please note we cannot ship to BFPO, APO or PO Box addresses. We will email you for an alternative delivery address.
- If your order is held up in customs this may increase the delivery time.
- We can not be held liable for parcels that are delayed or go missing when the delivery address has been inputted incorrectly or incomplete.
Please take a moment to read the shipping & delivery terms on this page. If you have any questions concerning shipping please contact us.
If you're looking for information on returns click here.
Flatspot Shipping Terms
| Channel Islands | Prices start from £7.00 | Standard and express delivery options are available at checkout. |
|---|---|---|
| Europe | Prices start from £16.00 | Standard and express delivery options are available at checkout. |
| United States | Prices start from £15.00 | Standard and express delivery options are available at checkout. |
| Rest of World | Prices start from £20.00 | Standard and express delivery options are available at checkout. |
International Delivery Service
Will I have to pay additional import duty, tax or charges?
Orders sent within the EU will be sent duties and taxes paid so you will not receive any additional charges on delivery.
For orders sent outside of the EU you may be liable to pay import taxes and duties. These are set and regulated by the destination country and we have no control over these charges. If you are unsure whether your order will be subject to such taxes please check with your local import office.
Flatspot.com is not liable for any additional import tax and or duty charges issued by your country's national import office to you. Such charges are issued by the country's national import office to the recipient and are not controlled by Flatspot.com in any way.
Possible dispatch delays
How will my goods be packaged?
We double box all shoes and clothing to ensure we have done our best that your goods arrive in perfect condition.
If you order arrives damaged or items are missing please contact us within 24 hours of receipt. Please keep all outer packaging as we will not be able to claim for loss or damage during transit without this.
Cancellation Fees
Once an order has been dispatched it is not always possible to cancel an order due to the quick delivery times. You may need to wait for your parcel to be delivered and then return the order as outlined on our Returns page.
We can try contacting the courier to see if we can get your order returned to us. Please note that this can take a few weeks and is not guaranteed if the parcel is being held by Customs. If we do manage to get your order returned to us we can refund you for the cost of the goods only, minus our international shipping rate to your delivery country plus any applicable duty charges. No original shipping cost will be refunded.
