Shipping & Delivery

Please take a moment to read the shipping & delivery terms on this page.  If you have any questions concerning shipping please contact us.

 


 

Flatspot Shipping Terms 

 

* We dispatch orders Monday - Friday only (excluding Bank Holidays).

* Orders need to be placed by 3pm for same day dispatch.

* Orders placed after 3pm and over the weekend will be processed on the next working day.

* Working days are Monday - Friday only and do not include Bank Holidays.  

* Our Next Working Day Delivery services exclude weekends and Bank Holidays.  We offer two specific Saturday Delivery services if you would like your order to arrive on a Saturday, these options are available at checkout.

* All orders are sent on a signed for service; a signature will be required on delivery.  

* Please allow an extra working day for deliveries over Bank Holidays.  For more information please visit our Bank Holiday page.

 

For more information please click here.

 


Please choose one of the options below to see the the delivery services available to your country:

 

UK Customers

 

Channel Island Customers

 

Customers in Europe

 

USA, Canada & Rest of the World



 

UK Customers

 

 

 

Under £80

Under £150

Over £150

Royal Mail Tracked 48 Signed for

£3.00

FREE

FREE

Next Working Day - Interlink

£6.00

£6.00

FREE

Next Working Day - DHL

£6.50

£6.50

FREE

Saturday Delivery - Royal Mail before 1pm

£10.00

£10.00

£10.00

Saturday Delivery - Interlink - 1 Hour Predict

£10.00

£10.00

£10.00

 

Royal Mail Tracked 48 Signed for

*Delivery days for Royal Mail are Monday - Saturday1.  Please allow 2-4 days for delivery from the date of dispatch.  
* A signature will be required to make delivery.
* Royal Mail only attempt delivery once.  They will leave a missed delivery card if you are out when delivery is attempted.  You can either follow the instructions on the card to collect your parcel or you can arrange redelivery here.

 

Next Working Day - Interlink

* Next Working Day delivery is Monday - Friday and does not include weekends or Bank Holidays (for Saturday delivery please choose one of our Saturday delivery options).
* Orders must be placed by 3pm Monday - Thursday to receive delivery the next day.  
* Orders placed before 3pm Friday will be dispatched for delivery on Monday.
* Orders placed after 3pm Friday (and over the weekend) will be dispatched for delivery on Tuesday.
* Interlink offer a ‘Predict’ service, you will be sent an email and/or text on the morning of your delivery with a one hour delivery slot.
* If you are not going to be in there are a range of options that you can choose from to make your delivery fit in with your schedule.
* Please be aware that Interlink cannot deliver to some areas on a next working day service (mainly the Highlands of Scotland and Northern Ireland), if we cannot get your order to you on the next working day with this service we will change it to our DHL Next Working Day service.

 

Next Working Day - DHL

* Next Working Day delivery is Monday - Friday and does not include weekends or Bank Holidays (for Saturday delivery please choose one of our Saturday delivery options).
* Orders must be placed by 3pm Monday - Thursday to receive delivery the next day.  
* Orders placed before 3pm Friday will be dispatched for delivery on Monday.
* Orders placed after 3pm Friday (and over the weekend) will be dispatched for delivery on Tuesday.
* DHL deliveries can be at any time on the anticipated delivery date.
* A signature will be required.
* DHL attempt delivery three times and will leave you a missed delivery card if you are not at your address when they attempt delivery.

 

Saturday Delivery - Royal Mail before 1pm

* Order before 3pm Friday for Saturday delivery.
* Your order will be delivered before 1pm on the Saturday.
* A signature will be required to make delivery.
* Royal Mail only attempt delivery once.  They will leave a missed delivery card if you are out when delivery is attempted.  You can either follow the instructions on the card to collect your parcel or you can arrange redelivery here

 

Saturday Delivery - Interlink - 1 Hour Predict

* Order before 3pm on Friday for Saturday delivery.
* Interlink offer a ‘Predict’ service, you will be sent an email and/or text on the morning of your delivery with a one hour delivery slot.
* If you are not going to be in there are a range of options that you can choose from to make your delivery fit in with your schedule.

 

Back to the top 


 

Channel Island Customers

 

 

Under £80

Under £150

Over £150

Royal Mail Tracked 48 Signed for

£3.00

FREE

FREE

DHL Express - 1 / 2 Days

£10.00

£10.00

FREE

 

Royal Mail Tracked 48 Signed for

* Your order will be delivered by Jersey Post.
* Delivery days are Monday - Saturday1.  Please allow 3-5 days for delivery from the date of dispatch.  At busy times of the year this may be longer.
* A signature will be required to make delivery.
* Delivery will only be attempted once.  They will leave a missed delivery card if you are out when delivery is attempted.  You can either follow the instructions on the card to collect your parcel or you can arrange redelivery here

 

DHL Express - 1 / 2 Days

* Order by 3pm Monday - Friday1 and we will dispatch your order the same day.
* Delivery days are Monday - Friday1.
* DHL deliveries can be at any time on the anticipated delivery date.
* A signature will be required to make delivery.
* DHL attempt delivery three times and will leave you a calling card if you are not at your address when they attempt delivery.

 

Back to the top 


Customers in Europe

 

Special shipping offers for our European friends, this July only.
Please click here for more info

 

Economy Service -

2 / 5 days (DHL or DPD)

DHL Express -

1 / 2 days

Under £150

Over £150

Austria 

£9.00

FREE

£18.00

Belgium

£7.00

FREE

£18.00

Croatia

£15.00

FREE

£15.00

Cyprus

£9.00

FREE

£18.00

Czech Republic

£9.00

FREE

£18.00

Denmark

£9.00

FREE

£18.00

Estonia

£9.00

FREE

£18.00

Finland

£14.00

FREE

£18.00

France

£7.00

FREE

£18.00

Germany

£7.00

FREE

£18.00

Gibraltar

£9.00

FREE

£18.00

Greece

£16.00

FREE

/

Iceland

/

/

£12.50

Ireland

£8.00

FREE

£16.00

Italy

£9.00

FREE

£18.00

Luxembourg

£8.00

FREE

£18.00

Monaco

£9.00

FREE

£18.00

Netherlands

£7.00

FREE

£18.00

Norway

£9.00

FREE

£18.00

Poland

£7.00

FREE

£18.00

Portugal

£9.00

FREE

£18.00

Slovakia

£10.00

FREE

£14.00

Spain

£9.00

FREE

£18.00

Sweden

£9.00

FREE

£18.00

Switzerland

£9.00

FREE

£18.00

 

Economy Service - 2 / 5 days

* Your order will be sent with either DHL or DPD direct.
* Order by 3pm Monday - Friday1 and we will dispatch your order the same day.
* Delivery days are Monday - Friday1.
* Deliveries can be at any time on the anticipated delivery date.
* A signature will be required to make delivery.
* Delivery will be attempted twice and a missed delivery card will be left if you are not at your address when they attempt delivery.

 

DHL Express - 1 / 2 Days 

* Order by 3pm Monday - Friday1 and we will dispatch your order the same day.
* Delivery days are Monday - Friday1.
* You should expect delivery within 1-2 working days.  Please note that if your order gets held up in customs this may cause a delay.  Please make sure you are aware of your country’s import regulations.
* DHL deliveries can be at any time on the anticipated delivery date.
* A signature will be required to make delivery.
* DHL attempt delivery three times and will leave you a calling card if you are not at your address when they attempt delivery.

 

Back to the top 




 

USA, Canada & Rest of the World

 

 

USA / Canada

Rest of World

Under £150

£16.50

£20.00

Over £150

FREE

FREE

 

DHL Express - 1 / 2 Days 

* Order by 3pm Monday - Friday1 and we will dispatch your order the same day.
* Delivery days are Monday - Friday1.
* You should expect delivery within 1-2 working days.  Please note that if your order gets held up in customs this may cause a delay.  Please make sure you are aware of your country’s import regulations.
* DHL deliveries can be at any time on the anticipated delivery date.
* A signature will be required to make delivery.
* DHL attempt delivery three times and will leave you a calling card if you are not at your address when they attempt delivery.

 

For a comprehensive list of countries we ship to under the Rest of the World heading please see below.  We regret that we cannot ship to any other countries not included in the list below.

Australia, Brunei, China, Greenland, Hong Kong, Japan, New Zealand, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan & United Arab Emirates.


Back to the top


 

Will I have to pay additional import duty, tax or charges?

Please make sure that you are aware of your country's import tax and or duty charges before you order from us. Flatspot.com is not liable for any additional import tax and or duty charges issued by your country's national import office to you.  Such charges are issued by the country's national import office to the recipient and are not controlled by Flatspot.com in any way. Import duty and taxes vary from country to country and they also depend on the value of your order. If in doubt please consult your country's governmental or national import office website for further information.

 

Possible dispatch delays

* If your order is out of stock we will contact you by phone or email to notify you.
* If there are some things that we need to verify on your payment details, we will contact you by phone or email to to verify.
* Please note we cannot ship to BFPO, APO or PO Box addresses. We will contact you for an alternative address.
* For International orders, if your order is held up in customs this may increase the delivery time.
* We can not be held liable for parcels that are delayed or go missing when the delivery address has been inputted incorrectly or incomplete.

 

How will my goods be packaged?

We double box all shoes and clothing to ensure we have done our best that your goods arrive in perfect condition. Please feedback to us immediately if you are unhappy with the condition of your goods upon delivery.

 

Cancellation Fees

Once an order has been dispatched it is not always possible to cancel an order due to the quick delivery times. You may need to wait for your parcel to be delivered and then return the order as outlined on our Returns page.

For International customers, we can try contacting the courier to see if we can get your order returned to us. Please note that this can take a few weeks and unfortunately is not guaranteed if the parcel is being held by Customs. If we do manage to get your order returned to us we can refund you for the cost of the goods only, minus our international shipping rate to your delivery country. No original shipping cost will be refunded.

 


 

*Please be aware that during our sale and busy periods deliveries can take longer.

1 Excludes Bank Holidays

2 Full list of postcodes that cannot be sent on an Interlink Next Day or Interlink Saturday Delivery service - 

AB31-35, AB41-54, AB36-38, AB55-56, FK17-21, G83, GY9, HS1-9, IM (ALL), IV (ALL),
KA27, KA28, KW0-14, KW15-17, PA20-78, PH15-18, PH19-29, PH32-33, PH45-48, PH30-31, PH34-44, PH49-99, ZE (ALL)

Orders with a chosen Interlink delivery service to be delivered to a postcode listed above will be changed over to either the DHL Next Working Day Delivery Service or the Royal Mail Saturday Delivery by 1pm Service without notice.