International Shipping & Delivery

Please take a moment to read the shipping & delivery terms on this page.  If you have any questions concerning shipping please contact us.

Recommended last posting dates for Christmas deliveries available here

If you're looking for information on returns click here.

 


 

Flatspot Shipping Terms 

 

  • We dispatch orders Monday - Friday only (excluding UK Bank Holidays).
  • Orders placed by 2pm GMT (Mon-Fri) will be dispatched the same day.
  • Orders placed after 2pm will be processed the next working day.
  • Orders placed after 2pm on Friday and over the weekend will be processed and dispatched on Monday (exc. Bank Holidays).
  • Working days are Monday - Friday only and do not include UK Bank Holidays.  
  • Estimated transit times start after an order has been dispatched.  
  • Parcels will be delivered by DHL and some local delivery couriers. 

Channel Islands Prices start from £5.50 Standard and express delivery options are available at checkout. 
Europe Prices start from €7.00 Standard and express delivery options are available at checkout.
United States Prices start from $10.00 Standard and express delivery options are available at checkout.
Canada Prices start from $15.00 Standard and express delivery options are available at checkout.
Australia Prices start from $15.00 Standard and express delivery options are available at checkout.
New Zealand Prices start from $20.00 Standard and express delivery options are available at checkout.
Russia Prices start from 650RUB Standard post and courier road services are available at checkout.
Rest of World Prices start from £20.00 Standard and express delivery options are available at checkout.

 

For more information please click on the delivery option below:

> International Delivery Service

* Order by 2pm GMT Monday - Friday1 and we will dispatch your order the same day.
* Delivery days are Monday - Friday1.
* You should expect delivery within the time frame mentioned in the table above. These dates start after your order has been dispatched not from when the order was placed.
* Please note that if your order gets held up in customs this may cause a delay. Please make sure you are aware of your country’s import regulations.
* The European Road Service is not available to: Cyprus, Malta & Slovenia.
* For areas in 'remote' locations your delivery may take a few days extra to arrive.
* Deliveries can be at any time on the anticipated delivery date.
* A signature will be required to make delivery.
* DHL attempt delivery three times and will leave you a calling card if you are not at your address when they attempt delivery.

 


 

Track your order : click here

 


Will I have to pay additional import duty, tax or charges?

If you are ordering from outside of the EEA you may have pay import tax and duty charges.  At checkout we will calculate these costs and you will be able to pre-pay these at checkout if you wish.

If you choose not to pay these taxes etc you will be asked to pay these once your order arrives in the delivery country.  

Flatspot.com is not liable for any additional import tax and or duty charges issued by your country's national import office to you.  Such charges are issued by the country's national import office to the recipient and are not controlled by Flatspot.com in any way.

Import duty and taxes vary from country to country and they also depend on the value of your order. If in doubt please consult your country's governmental or national import office website for further information.

 

Possible dispatch delays

* If your order is out of stock we will contact you by email to notify you.
* If there are some things that we need to verify on your payment details, we will contact you by phone or email to to verify.
* Please note we cannot ship to BFPO, APO or PO Box addresses. We will email you for an alternative delivery address.
* If your order is held up in customs this may increase the delivery time.
* We can not be held liable for parcels that are delayed or go missing when the delivery address has been inputted incorrectly or incomplete.

 

How will my goods be packaged?

We double box all shoes and clothing to ensure we have done our best that your goods arrive in perfect condition.

If you order arrives damaged or items are missing please contact us within 24 hours of receipt.  Please keep all outer packaging as we will not be able to claim for loss or damage during transit without this.

 

Cancellation Fees

Once an order has been dispatched it is not always possible to cancel an order due to the quick delivery times. You may need to wait for your parcel to be delivered and then return the order as outlined on our Returns page.

We can try contacting the courier to see if we can get your order returned to us. Please note that this can take a few weeks and unfortunately is not guaranteed if the parcel is being held by Customs. If we do manage to get your order returned to us we can refund you for the cost of the goods only, minus our international shipping rate to your delivery country. No original shipping cost will be refunded.



 
"We partnered with Global-e, a third party service acting as your seller-on-record, so you can buy and ship your Flatspot products to over 100 destinations worldwide! When you buy your Flatspot products from Global-e, you will see that your payment method is charged by **Global-e// Flatspot **, and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy (which will be clearly presented in checkout before you place the order).
You can contact Global-e by sending them a letter to 45 Leather Lane, London EC1N 7TJ United Kingdom"