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Flatspot Returns Guide :

We want shopping at Flatspot to be as pain free as possible, please take the time to read below to find out how we can help you make the right purchase.

You will need a Flatspot Returns Form, download it here : Flatspot_returns_form.pdf

Speak to us if you any questions : EMAIL : orders AT flatspot DOT com / PHONE : 0044 (0) 1548 550900

Returns Policy

If you are not 100% satisfied with your purchase you can return your goods for whatever reason, provided we get them back within 28 days and in perfect original saleable condition. We've extended our policy period to 28 days because we realise you might be busy with other things too.

We offer a refund or exchange service but we cant refund your original postage cost if you have simply changed your mind.

We advise keeping your goods in their original packaging while you make your mind up so nothing accidental happens to damage them. Here's another polite tip - please be careful when trying shoes on, we dont accept returns on shoes if there are marks on the outsole, UNIDENTIFIED OBJECTS stuck in the grip or bobbles/sock fluff on the inside. We're not into it when we get shoes returned without the paper lining in the box so please look after this too. Please don't wash stuff and pretend thats it new either. Thanks. Keep the peace, pass it on!

How To Make A Return :

  1. If you dont have one on the back of your invoice - Download the Flatspot Returns Form : Flatspot_returns_form.pdf
  2. Fill out the Returns Form, let us know who you are, what you are sending back, what's wrong and if you need a refund or exchange.
  3. Get your Goods and Returns Form in the post to us, we're not responsible for returns in transit so please use a recorded service to make sure they arrive safely.
  4. We will take care of everything when your goods arrive back and we'll let you know if there's anything we need to talk to you about.

Faulty Goods

The same 28 day policy applies to faulty goods too. Generally if something's going to go wrong it will go wrong quickly if its a manufacturers defect.

We can't accept returns due to excessive wear of a product.

All items returned as faulty are subject to inspection by Flatspot before we can confirm if they are indeed faulty. Sometimes we will need to send the goods back to the manufacturer for an additional inspection. This can drag things out a bit and we apologise in advance for this.