Please read below for guidance for our shipping rates and services. If you have any further queries please email firstname.lastname@example.org or call 0044 (0) 1548 550 900 - Office hours Mon-Fri 0900-1700 GMT.
Probably. Please add your items to the cart/basket and check for your country in the drop-down menu at the Checkout. The Checkout will also calculate your shipping total for you. If your country isn't on the list at the moment send us an email and we'll see what we can do.
We ship WORLDWIDE with UPS because the service and technology is second to none. Tracking info will be emailed to the email address that you supply us on your order once your package leaves our warehouse. Signature required.
We also offer a slower tracked service partnering with Royal Mail to our customers in the UK. It's the Royal Mail tracked 48 service - Please allow 3/4 days for delivery. Delivery Days are Monday to Saturday excluding UK national holidays / bank holidays. Tracking info will be emailed to the email address that you supply us on your order once your package leaves our warehouse. Signature required.
UPS: Next Working Day Worldwide (Excluding Holidays and Weekends) - once you have received your dispatch email notification. N.B. - For remote and small towns please allow 2/3 days e.g. International customers living outside of main cities : In this case you will be notified by UPS via email that your delivery is delayed. Orders placed on Monday to Thursday before 2pm are then dispatched for next day delivery. Orders placed on Friday before 2pm are dispatched that Friday for delivery on Monday unless you select UPS Saturday delivery. Orders placed on Saturday and Sunday are dispatched on the following Monday for next day delivery.
Royal Mail: Please allow 3/4 days for delivery. Delivery days are Monday to Saturday excluding UK national holidays and bank holidays. Orders placed on Monday to Thursday before 2pm are then dispatched the next day. Orders placed on Friday before 2pm are dispatched the following Monday. Orders placed on Saturday and Sunday are dispatched on the following Tuesday.
Yes someone will have to be at your address to sign for your package.
UPS will attempt delivery 3 times and leave you a calling card if you are not at your address when they attempt delivery. If in the event that your package comes back to us due to no-one present at your address we will bill you the return to sender charge that we will have incurred on your behalf.
Royal Mail leave a calling card if you are out when they attempt delivery. You can notify them by phone or online at http://www.royalmail.com to redeliver or that you wish to collect from your local Royal Mail office. If in the event that your package comes back to us due to no-one present at your address or a non collection we will bill you the return to sender charge that we will have incurred on your behalf.
Please make sure that you are aware of your country's import tax and or duty charges before you order from us. Flatspot.com is not liable for any additional import tax and or duty charges issued by your country's national import office to you. Such charges are issued by the country's national import office to the recipient and are not controlled by Flatspot.com in any way. Import duty and taxes vary from country to country and they also depend on the value of your order. If in doubt please consult your country's governmental or national import office website for further information.
We double box all shoes and clothing to ensure we have done our best that your goods arrive in perfect condition. Please feedback to us immediately if you are unhappy with the condition of your goods upon delivery.
Let us know how we can be of further assistance. Feedback is always taken kindly and is very appreciated.
Email : email@example.com
Telephone : 0044 (0) 1548 550900