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Shipping

UK Customers (excludes Channel Islands)

 

We try our hardest to dispatch all orders as quickly as possible however we have to have a cut off time.  Order by 3pm and your order will be dispatched the same day* (weekdays only).  Orders placed after 3pm will be processed the next available working day.

 

 

Under £80

Under £150

Over £150

Royal Mail Tracked 48 Signed for

£3.00

FREE

FREE

Next Working Day - Interlink

£6.00

£6.00

FREE

Next Working Day - DHL

£6.50

£6.50

FREE

Saturday Delivery - Royal Mail before 1pm

£10.00

£10.00

£10.00

Saturday Delivery - Interlink - 1 Hour Predict

£10.00

£10.00

£10.00

 

Royal Mail Tracked 48 Signed for

* Delivery days for Royal Mail are Monday - Saturday1.  Please allow 2-4 days for delivery from the date of dispatch.  
* A signature will be required to make delivery.
* Royal Mail only attempt delivery once.  They will leave a missed delivery card if you are out when delivery is attempted.  You can either follow the instructions on the card to collect your parcel or you can arrange redelivery at https://www.royalmail.com/track-your-item

 

Next Working Day - Interlink

* Next Working Day delivery is Monday - Friday and does not include weekends or Bank Holidays (for Saturday delivery please choose one of our Saturday delivery options).
* Orders must be placed by 3pm Monday - Thursday to receive delivery the next day.  
* Orders placed before 3pm Friday will be dispatched for delivery on Monday.
* Orders placed after 3pm Friday (and over the weekend) will be dispatched for delivery on Tuesday.
* Interlink offer a ‘Predict’ service, you will be sent an email and/or text on the morning of your delivery with a one hour delivery slot.
* If you are not going to be in there are a range of options that you can choose from to make your delivery fit in with your schedule.
* Please be aware that Interlink cannot deliver to some areas on a next working day service (mainly the Highlands of Scotland and Northern Ireland), if we cannot get your order to you on the next working day with this service we will change it to our DHL Next Working Day  service.

 

Next Working Day - DHL

* Next Working Day delivery is Monday - Friday and does not include weekends or Bank Holidays (for Saturday delivery please choose one of our Saturday delivery options).
* Orders must be placed by 3pm Monday - Thursday to receive delivery the next day.  
* Orders placed before 3pm Friday will be dispatched for delivery on Monday.
* Orders placed after 3pm Friday (and over the weekend) will be dispatched for delivery on Tuesday.
* DHL deliveries can be at any time on the anticipated delivery date.
* A signature will be required.
* DHL attempt delivery three times and will leave you a calling card if you are not at your address when they attempt delivery.

 

Saturday Delivery - Royal Mail before 1pm

* Order before 3pm Friday for Saturday delivery.
* Your order will be delivered before 1pm.
* A signature will be required to make delivery.
* Royal Mail only attempt delivery once.  They will leave a missed delivery card if you are out when delivery is attempted.  You can either follow the instructions on the card to collect your parcel or you can arrange redelivery at https://www.royalmail.com/track-your-item
* If you place an order on Saturday for Saturday delivery please don’t hate us if we send you an email checking that this is correct - we just like to double check!

 

Saturday Delivery - Interlink - 1 Hour Predict

* Order before 3pm on Friday for Saturday delivery.
* Interlink offer a ‘Predict’ service, you will be sent an email and/or text on the morning of your delivery with a one hour delivery slot.
* If you are not going to be in there are a range of options that you can choose from to make your delivery fit in with your schedule.
* If you place an order on Saturday for Saturday delivery please don’t hate us if we send you an email checking that this is correct - we just like to double check!



Channel Island Customers

 

 

Under £80

Under £150

Over £150

Royal Mail Tracked 48 Signed for

£3.00

FREE

FREE

DHL Express - 1 / 2 Days

£10.00

£10.00

FREE

 

Royal Mail Tracked 48 Signed for

* Your order will be delivered by Jersey Post.
* Delivery days are Monday - Saturday1.  Please allow 3-5 days for delivery from the date of dispatch.  In busy times of the year this may be longer.
* A signature will be required to make delivery.
* Delivery will only be attempted once.  They will leave a missed delivery card if you are out when delivery is attempted.  You can either follow the instructions on the card to collect your parcel or you can arrange redelivery at https://www.royalmail.com/track-your-item

 

DHL Express - 1 / 2 Days

* Order by 3pm Monday - Friday1 and we will dispatch your order the same day.
* Delivery days are Monday - Friday1.
* DHL deliveries can be at any time on the anticipated delivery date.
* A signature will be required to make delivery.
* DHL attempt delivery three times and will leave you a calling card if you are not at your address when they attempt delivery.



Customers in Europe

 

 

Economy Service -

3 / 5 days (DHL or DPD)

DHL Express -

1 / 2 days

 

Under £150

Over £150

 

Austria

£9.00

FREE

£18.00

Belgium

£8.00

FREE

£18.00

Croatia

£7.50

FREE

£15.00

Cyprus

£9.00

FREE

£18.00

Czech Republic

£9.00

FREE

£18.00

Denmark

£9.00

FREE

£18.00

Estonia

£9.00

FREE

£18.00

Finland

£9.00

FREE

£18.00

France

£7.00

FREE

£18.00

Germany

£6.00

FREE

£18.00

Gibraltar

£9.00

FREE

£18.00

Iceland

/

/

£12.50

Ireland

£7.00

FREE

£16.00

Italy

£9.00

FREE

£18.00

Luxembourg

£9.00

FREE

£18.00

Monaco

£9.00

FREE

£18.00

Netherlands

£7.00

FREE

£18.00

Norway

£9.00

FREE

£18.00

Poland

£9.00

FREE

£18.00

Portugal

£9.00

FREE

£18.00

Slovakia

£9.00

FREE

£14.00

Slovenia

£9.00

FREE

£18.00

Spain

£7.00

FREE

£18.00

Sweden

£9.00

FREE

£18.00

Switzerland

£9.00

FREE

£18.00

*For Greece please see prices for Rest of World.

 

Economy Service - 3 / 5 days

* Your order will be sent with either DHL or DPD direct.
* Order by 3pm Monday - Friday1 and we will dispatch your order the same day.
* Delivery days are Monday - Friday1.
* Deliveries can be at any time on the anticipated delivery date.
* A signature will be required to make delivery.
* Delivery will be attempted twice and a missed delivery card will be left if you are not at your address when they attempt delivery.

 

DHL Express - 1 / 2 Days 

* Order by 3pm Monday - Friday1 and we will dispatch your order the same day.
* Delivery days are Monday - Friday1.
* You should expect delivery within 1-2 working days.  Please note that if your order gets held up in customs this may cause a delay.  Please make sure you are aware of your country’s import regulations.
* DHL deliveries can be at any time on the anticipated delivery date.
* A signature will be required to make delivery.
* DHL attempt delivery three times and will leave you a calling card if you are not at your address when they attempt delivery.



USA, Canada & Rest of the World


 

USA / Canada

Rest of World

(inc. Greece)

Under £150

£19.50

£25.00

Over £150

FREE

FREE

 

DHL Express - 1 / 2 Days 

* Order by 3pm Monday - Friday1 and we will dispatch your order the same day.
* Delivery days are Monday - Friday1.
* You should expect delivery within 1-2 working days.  Please note that if your order gets held up in customs this may cause a delay.  Please make sure you are aware of your country’s import regulations.
* DHL deliveries can be at any time on the anticipated delivery date.
* A signature will be required to make delivery.
* DHL attempt delivery three times and will leave you a calling card if you are not at your address when they attempt delivery.






Will I have to pay additional import duty, tax or charges?

Please make sure that you are aware of your country's import tax and or duty charges before you order from us. Flatspot.com is not liable for any additional import tax and or duty charges issued by your country's national import office to you.  Such charges are issued by the country's national import office to the recipient and are not controlled by Flatspot.com in any way. Import duty and taxes vary from country to country and they also depend on the value of your order. If in doubt please consult your country's governmental or national import office website for further information.

 

Possible dispatch delays

* If your order is out of stock we will contact you by phone or email to notify you. There are some things that we need to verify on your payment details, we will contact you by phone or email to to verify.
* Please note we cannot ship to BFPO, APO or PO Box addresses. We will contact you for an alternative address.
* For International orders, if your order is held up on customs this may increase the delivery time.
* We can not be held liable for parcels that are delayed or go missing when the delivery address has been inputted incorrectly or incomplete.

 

How will my goods be packaged?

We double box all shoes and clothing to ensure we have done our best that your goods arrive in perfect condition. Please feedback to us immediately if you are unhappy with the condition of your goods upon delivery.

 


 

*Please be aware that during our sale and busy periods deliveries can take longer.

1 Excludes Bank Holidays