WHICH COURIER DO YOU USE?
For UK customers, we ship with DHL and Interlink for next day delivery. We also use a slower, tracked 2-4 day delivery service with Royal Mail.
For all international orders we ship with DHL. Depending on the destination country you can choose from either an Express or slower Economy service.
Navigate through checkout, enter your shipping address and all the available delivery options will be shown to you.
WHEN WILL MY PACKAGE ARRIVE?
Order by 3pm Monday - Friday (excludes Bank Holidays1) and we will dispatch your order that same day. Orders placed after 3pm on Friday and over the weekend will be dispatched on Monday1.
Interlink and DHL deliver Monday - Friday1. Interlink offer a ‘Predict’ service, you will be sent an email and/or text on the morning of your delivery with a one hour delivery slot. Orders sent with DHL can be delivered at any time on the delivery day.
Delivery days for Royal Mail are Monday - Saturday1. Please allow 2-4 days for delivery from the date of dispatch.
We offer Saturday deliveries with both Interlink and Royal Mail, please order before 3pm on Friday and choose one of the Saturday delivery options.
*Please be aware that during our sale and busy periods deliveries may take longer.
1 Excludes Bank Holidays
WILL I HAVE TO SIGN FOR MY PACKAGE?
Signatures are required for all deliveries. DHL and Interlink will attempt delivery three times and will leave you a calling card if you are not at your address when they attempt delivery. For orders sent with Interlink, you will receive an email and/or text notification asking for instructions.
Royal Mail only attempt delivery once. They will leave a missed delivery card if you are out when delivery is attempted. You can either follow the instructions on the card to collect your parcel or you can arrange redelivery at www.royalmail.com/track-your-item
HOW MUCH WILL IT COST?
Royal Mail Tracked 2-4 Days - £3.00 per order - FREE on orders over £80.00
Interlink Next Working Day - £6.00 per order - FREE on orders over £150.00
DHL Next Working Day - £6.50 per order - FREE on orders over £150.00
Royal Mail Saturday Delivery - £10.00 per order
Interlink Saturday Delivery - £10.00 per order
DHL Economy Select 3-5 Days - £9.00 per order - FREE on orders over £150.00
DHL Express Worldwide 1-2 Days - £18.00 per order
UNITED STATES OF AMERICA
DHL Express Worldwide 1-2 Days - £19.50 per order - FREE on orders over £150.00
REST OF THE WORLD
DHL Express Worldwide 1-2 Days - £25.00 per order - FREE on orders over £150.00
Will I have to pay additional import duty, tax or charges?
Please make sure that you are aware of your country's import tax and or duty charges before you order from us. Flatspot.com is not liable for any additional import tax and or duty charges issued by your country's national import office to you. Such charges are issued by the country's national import office to the recipient and are not controlled by Flatspot.com in any way. Import duty and taxes vary from country to country and they also depend on the value of your order. If in doubt please consult your country's governmental or national import office website for further information.
Possible dispatch delays
If your order is out of stock we will contact you by phone or email to notify you. There are some things that we need to verify on your payment details, we will contact you by phone or email to to verify.
Please note we cannot ship to BFPO, APO or PO Box addresses. We will contact you for an alternative address.
We can not be held liable for parcels that are delayed or go missing when the delivery address has been inputted incorrectly or incomplete.
How will my goods be packaged?
We double box all shoes and clothing to ensure we have done our best that your goods arrive in perfect condition. Please feedback to us immediately if you are unhappy with the condition of your goods upon delivery.